Subscribe & save terms & conditions
Welcome to the terms and conditions ("Terms") for our Subscribe & Save subscription ordering programme ("Subscribe & Save").
Subscribe and save benefits
Subscribe & save offers a discount off the then-current purchase price for regularly scheduled deliveries of Subscribe & save Products on Essano's website. The Subscribe & save benefits identified on the detail page for each Subscribe & save Product and the information on Subscribe & save pages form part of these Terms.
Only selected products sold by Essano qualify for Subscribe & save ("Subscribe & save Products"). Subscribe & save Products are identified as such on their detail page. The selection of Subscribe & save Products may change from time to time.
You need a customer account to register for and purchase items through Subscribe & save. Your subscriptions are personal to you and you may not assign or transfer your subscription(s) or any of the benefits associated with Subscribe & save to any third party. You may only use Subscribe & save for household purposes. Customers purchasing products for business use or for resale purposes may not use Subscribe & save. Please contact us for other options if you are interested in business use or resale.
Ordering Process and Product Availability
Once you have subscribed to regular deliveries for Subscribe & save Products, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription without any further action required by you. Some subscription and product details (including price, discount, minimum deliveries required and availability) may change over time. Each Subscribe & save order will be subject to the then applicable subscription and product details. Before each Subscribe & save order is dispatched to you, you will receive an order confirmation message including order details and instructions for cancelling or modifying your order if you wish to do so ("Order Confirmation"). You will also be sent an e-mail at the address associated with your account confirming to you that we have, dispatched the Subscribe & save Product to you ("Dispatch Confirmation").
Each Subscribe & save order constitutes a separate offer from you to purchase a Subscribe & save product. The contract of sale for each Subscribe & save product is concluded when the product is dispatched to you and you receive a Dispatch Confirmation.
If any Subscribe & save product is not available on the date it is scheduled to be dispatched to you, you will be notified of the delay and we will attempt to fulfil the order within two weeks of the original dispatch date. If the Subscribe & save product becomes available during that two week period, it will be dispatched to you without any further action required by you. Delay due to non-availability of any Subscribe & save product will not affect the Subscribe & save discount applicable to any other Subscribe & save subscriptions you may have or to future orders for the same Subscribe & save subscription.
If any Subscribe & save product is no longer available for Subscribe & Save, your subscription may be changed to a suitable replacement. You will be notified of this change. If you do not wish to continue with your subscription for a replacement product, you may cancel your subscription.
If you wish to return a Subscribe & save product, please see our Returns Policy.
Price, Payment and Renewal
For each Subscribe & save order you will be charged the price (including GST where appropriate) of each Subscribe & save product on the day your Subscribe & save order is processed, as detailed in the Order Confirmation, less the applicable Subscribe & save discount.
The Subscribe & save discount you receive will be the discount applicable to your Subscribe & save Products at the time your order is processed, as detailed in the Order Confirmation. Subscribe and save cannot be used in conjunction with any temporary discounts or time limited or special offers.
Your Subscribe & save subscription(s) continue until cancelled. The price of each Subscribe & save order will be charged to the payment method used to create your subscription. If we are unable to complete your Subscribe & save order using the payment method you used to create your subscription or otherwise indicated by you, you authorise us to update your subscription with another payment method we have on record for you and to charge that payment method for your Subscribe & save orders. If we do not have another payment method on record for you or are unable to charge any payment method we have on record for you for your Subscribe & save orders, your Subscribe & save subscription(s) will be cancelled.
Cancellation or Modification of a Subscribe & save Subscription
You may modify, pause or cancel your Subscribe & save subscription(s) at any time after completing the minimum number of purchases. The minimum number of purchases is shown on the product page at the time of selecting a Subscribe and save purchase option, and you are deemed to accept this when you place your first order. Cancellation or modification will not affect Subscribe & save orders for which you have already received Dispatch Confirmation. Cancellation and changes can be made by logging into your customer account and clicking ‘Manage Subscription’. All cancellations and subscription changes must be made by the customer. Essano takes no responsibility for cancellation of subscriptions by email or telephone request.
We retain the right to cancel subscriptions at any time on account of a breach of these Terms and Conditions. If your subscription is cancelled, you will be notified and you will only be charged for Subscribe & save orders for which you have already received a Dispatch Confirmation. Failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
If a Subscribe & save subscription(s) is cancelled, you will only be charged for the Subscribe & save orders dispatched to you and no further Subscribe &save orders for that Subscribe & save product will be placed. Cancellation of a Subscribe & save subscription for any reason might decrease the discounts applicable to your remaining Subscribe & save subscriptions. You can check the Subscribe & save discount applied to your current subscriptions from Your Account.
If you reactivate a Subscribe & save subscription that you previously cancelled, the discount applicable to your reactivated subscription may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of that Subscribe & save subscription.
If any problems arise with your delivery address, website account or payment method, which we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription and your Subscribe & save subscription(s) will be automatically placed on hold. No additional Subscribe & save orders will be processed or dispatched until the problem is resolved.
Limitation of Liability
Without prejudice to the limitation of liability provision set out in the Essano Website Terms and Conditions and to the maximum extent allowed by applicable law, our liability to you will not exceed the amount of an individual Subscribe & save subscription payment actually made by you during the course of your participation in the Subscribe & save programme.
Nothing in these Terms limits or excludes your statutory rights as a consumer or our responsibility for death or personal injury caused by our negligence or misconduct.
We may change the terms applicable to Subscribe & save at any time by posting the revised terms on the Essano website. Your continued participation in Subscribe & save constitutes your acceptance of those changes. If you do not agree to any changes to these Terms, you must cancel your Subscribe & save subscription(s).
If any provision of this Terms, as may be amended from time to time is found to be invalid, void, or for any reason unenforceable, that provision or change is deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.